Terms & Privacy

Online Booking Terms

1. When the agreement takes effect

The agreement takes effect once your booking is complete and you receive our confirmation. This service includes compulsory automobile liability insurance and passenger liability insurance, covering up to NT$5 million per passenger. If the person booking is not the passenger, the person booking must make sure the passenger is fully informed of these terms.

2. Driver waiting time

• Airport drop-off: the driver waits up to 30 minutes from the booked time. If we cannot reach you after that, we reserve the right to cancel the booking with a full refund.
• Airport pickup (by flight time): the driver waits up to 90 minutes after your flight lands. If we still cannot reach you after 180 minutes, we reserve the right to cancel the booking with a full refund.
• Airport pickup (set time): the driver waits 30 minutes from the set time. If we still cannot reach you after 180 minutes, we reserve the right to cancel the booking with a full refund.

3. Passengers and luggage

• Please tell us the actual number of passengers (including infants and children) and pieces of luggage, so we can arrange the right vehicle.
• If the luggage exceeds the vehicle's safe load space, we may refuse the ride, and the customer bears the responsibility.
• Extra passengers or luggage added at the last minute may lead to the ride being refused; any resulting costs are paid by the customer.
• Overloading is strictly prohibited and is not covered by insurance.

4. Cancellations and changes

• Cancel free of charge 6 hours or more before the booked pickup time.
• To cancel or change within 6 hours, please contact us directly on LINE @588awhyo.
• Please contact us to change a booking at least 60 minutes before the booked time. After that, if we cannot arrange a vehicle, we may cancel the booking.
• Neither party is liable for failure to perform due to natural disasters or other force majeure events.

5. Fees and payment

• Quotes include tolls, parking and fuel. Nothing extra.
• Extra stop in the same area +$100; extra stops in other areas are quoted by distance.
• Add-ons (infant car seat, booster seat, name-sign greeting) +$200 each.
• Payment is made by the method we confirm with you when you book.

6. Limitation of liability

To the extent permitted by law, we are not liable beyond our stated coverage for any direct, indirect or consequential damages arising from your use of this service. Passengers should assess and accept the risks of travel for themselves.

7. Road safety and traffic fines

• Passengers must wear seat belts at all times while the vehicle is moving. For children under 12, please add a suitable car seat or booster seat.
• Traffic fines caused by passenger behavior (such as not wearing a seat belt or opening a door without permission) are paid by the passenger.
• Fines caused by the driver's violations are paid by us.

8. Changes to these terms

We may update these terms from time to time and will post the changes on this website. Continuing to use our service means you accept the updated terms. Questions? Add us on LINE @588awhyo.

Privacy Policy

1. What we collect

When you book with Gate25, we collect the following personal information:

• Basic details: name, phone number, email
• Trip details: pickup and drop-off addresses, date and time, flight number
• Booking details: vehicle type, number of passengers, add-ons, special requests
• Website usage: cookies and browsing behavior (to improve our service)
• Storage: booking details are kept in the cloud database we use (Google Firebase) and in our email inbox, only for confirming and recording your trip

2. Why we collect it

• To provide airport transfer booking, dispatch and trip management
• For customer service, trip confirmation and contacting you
• To improve our service and for statistical analysis
• To comply with applicable laws and regulations

3. Your rights

Under Taiwan's Personal Data Protection Act, you may at any time ask us to:

• Let you check or view your personal data
• Give you a copy of your personal data
• Add to or correct inaccurate data
• Stop collecting, processing or using your data
• Delete your personal data

To use any of these rights, please contact us on LINE @588awhyo.

4. How long we keep it

We keep your personal data for as long as needed to provide the service and for any period required by law. After that, we keep or delete it as the law or our business needs require.

5. Sharing with third parties

We do not share your personal data with third parties without your consent, except:

• When required by law or by judicial or government authorities
• With partners needed to complete your trip (such as drivers)
• When necessary to protect the safety of our company, passengers or the public

6. Cookies

This website uses cookies to remember your preferences (such as destination and vehicle type) for a smoother experience. You can turn off cookies in your browser settings, but some features may not work as well.

7. Keeping your data safe

We use reasonable technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration or destruction. If you notice anything unusual with your account or personal data, please contact us on LINE @588awhyo right away.

8. Changes to this policy

We may update this privacy policy from time to time and will post the changes on this website. Please check back for the latest version. Continuing to use our service means you accept the updated policy. Any questions? Just ask us on LINE @588awhyo.